Plans & Billing
Understand how RepairOps pricing works, which limits are enforced at each tier, and how AI add-ons fit into the base subscription.
Plan Snapshot
Section titled “Plan Snapshot”| Plan | Monthly | Annual | Best For | Core Limits |
|---|---|---|---|---|
| Starter | $49 | $470 | Single-shop teams getting started | 150 work orders/mo, 3 users, 1 shop, 100 SMS/mo |
| Pro | $99 | $950 | Growing shops running multiple locations | Unlimited work orders, 15 users, 5 shops, 500 SMS/mo |
| Enterprise | $199 | $1,910 | Franchises, compliance-heavy orgs, large operations | Unlimited everything |
All self-serve plans include the full repair workflow, customer portal, notifications, and a 14-day trial. Trial organizations receive 50 AI credits to evaluate AI-powered workflows.
What Each Tier Unlocks
Section titled “What Each Tier Unlocks”Starter
Section titled “Starter”Starter covers the full day-to-day repair flow:
- Intake, triage, diagnostics, quoting, approval, repair, QC, pickup, and invoicing
- Customer portal and status tracking
- Inventory, service catalog, CSV import/export, and PCRT migration
- Knowledge Base articles, System Builder manual mode, and iFixit guide access
- Free plugins such as label printing and core operational tools
Pro adds scale and operational automation:
- Up to 5 shops and 15 team members
- Advanced analytics, AI weekly insights, and voice-to-text workflows
- Multi-shop operations and 1 shop-floor display
- Plugin Marketplace access plus POS Terminal, Time Clock, Appointment Booking, Google Reviews, Customer Export, and Status Widget Pro
Enterprise
Section titled “Enterprise”Enterprise adds platform and compliance features:
- Unlimited users, shops, SMS, and displays
- White-label branding and custom domain support
- REST API with scoped API keys
- SSO / SAML
- Self-hosted AI via Ollama, fallback chains, and AI audit exports
- Backup, export, and compliance-friendly operational controls
Metered Limits
Section titled “Metered Limits”These limits are enforced in product code and at the database boundary. When you hit a hard quota, the relevant action is blocked until your billing period resets or you upgrade.
| Resource | Starter | Pro | Enterprise |
|---|---|---|---|
| Work orders / month | 150 | Unlimited | Unlimited |
| Users | 3 | 15 | Unlimited |
| Shops | 1 | 5 | Unlimited |
| SMS / month | 100 | 500 | Unlimited |
| Shop displays | 0 | 1 | Unlimited |
Notes:
- Work-order limits reset with your billing cycle, not the calendar month.
- User and shop limits are hard caps. Existing records remain, but creating new ones is blocked.
- SMS quotas are also hard-capped. When you run out, RepairOps stops sending outbound texts until the next cycle or an upgrade.
AI Add-Ons
Section titled “AI Add-Ons”Base plans do not include monthly managed AI credits. AI is enabled through a separate AI add-on.
| Add-On | Monthly Price | Mode | Included Managed Credits | Best For |
|---|---|---|---|---|
| Disabled | $0 | Off | 0 | Teams not using AI |
| AI Ready | $79 | BYOK | 0 | Teams bringing their own provider keys |
| AI Assist | $79 | Managed | 200 | Intake parsing, note cleanup, customer summaries, KB search |
| AI Copilot | $149 | Managed | 500 | Full AI task coverage including diagnostics, QC, and voice |
| Enterprise AI | Included with Enterprise | BYOK + Managed | Unlimited | Enterprise orgs needing self-hosted, failover, and audit controls |
Starter organizations can use selected AI-powered workflows with an add-on enabled. Pro unlocks the full AI Gateway control surface and advanced AI task coverage. Enterprise adds self-hosted routing, fallback chains, and compliance exports.
Credit Packs
Section titled “Credit Packs”If your managed AI credits run out, you can buy top-up packs:
| Pack | Credits | Price |
|---|---|---|
| Small | 100 | $15 |
| Medium | 500 | $60 |
| Large | 1,000 | $100 |
Purchased credits are non-refundable and expire after 12 months of inactivity. Monthly included credits from AI Assist or AI Copilot do not roll over.
Example AI Task Costs
Section titled “Example AI Task Costs”Managed credit usage is tied to the specific task:
| Task | Credits |
|---|---|
| Intake parse | 1 |
| Note cleanup | 1 |
| Customer summary | 2 |
| KB search / KB chat completion | 1 |
| Diagnostics assist | 2 |
| QC check | 2 |
| Voice-to-text | 3 |
| Manager insights | 3 |
Trial, Billing Cycle, and Proration
Section titled “Trial, Billing Cycle, and Proration”- 14-day free trial
- 50 trial AI credits
- No contract required to start
Monthly vs Annual
Section titled “Monthly vs Annual”- Monthly billing is best if you want flexibility while adopting the platform.
- Annual billing reduces the effective monthly cost and simplifies renewals for established shops.
Upgrades
Section titled “Upgrades”Upgrades take effect immediately. RepairOps and Stripe apply prorated credit for unused time on your current plan and bill the difference for the remainder of the cycle.
Downgrades
Section titled “Downgrades”Downgrades normally take effect on the next renewal so your shop does not lose access mid-cycle. If the downgraded plan would put you over quota, RepairOps flags the affected resources before the change becomes active.
Managing Your Subscription
Section titled “Managing Your Subscription”
- Open Settings → Billing.
- Review your current plan, renewal date, and usage meters.
- Click Change Plan to move between Starter, Pro, and Enterprise.
- Add or remove an AI add-on from the same billing screen.
- Use Purchase Credits if you need a top-up pack.
Common Questions
Section titled “Common Questions”What happens if I hit the Starter work-order limit?
New intake is blocked until your cycle resets or you upgrade.
Can I use BYOK instead of managed credits?
Yes. Choose AI Ready for BYOK-only access, or Enterprise AI if you need BYOK plus managed fallback.
Do purchased credits roll over?
Yes, unless they sit inactive for 12 months.
Can I cancel anytime?
Yes. Your subscription remains active through the current billing period, then stops renewing.
Related Pages
Section titled “Related Pages”- Quick Start — Set up your org and start using the app
- Team Setup — Add staff within your plan limits
- Billing & Subscriptions — Admin-focused subscription management
- Feature Matrix — Full feature-by-feature comparison